Consumer Services Division

Fairfax County, Virginia

CONTACT INFORMATION: 8:00 a.m. - 4:30 p.m. Monday - Friday

TTY 711

12000 Government Center Parkway, Suite 433
Fairfax, VA 22030

Rebecca Makely,
Division Director

Consumer Affairs Branch

Consumer Complaint Information

Submit consumer complaints, search complaint history, mediation, arbitration and consumer protection laws    


Tenant-landlord complaints, lease issues, deposits and fees, evictions and laws.

Home and Condominium Owners

Laws, authorities, liabilities, fees and guidelines.

Consumer Resources

Listen to podcasts, read our eNewsletters, explore consumer topics and read the laws, codes, and ordinances that pertain to your concerns. Whether you need an outreach presentation or simply want to learn more about consumer issues, you'll find resources you need.

"The Informed Consumer"

Read the latest issue of "The Informed Consumer" enewsletter banner

Archived: "The Informed Consumer"

View past issues of consumer and related home and condominium articles.

Silver Shield Anti-Scam Campaign

The county’s new Silver Shield Campaign works to protect older adults by sharing critical information.silver shield